Virtual numbers are one most economical yet tech-savvy essentials for a business. It helps to boost business growth in a short period with very little investment. Virtual numbers are cloud-based numbers that businesses can use for routing incoming customer calls as per customer requirements to any designated department or agent. A virtual call number helps a business to expand its services in and around the country. A virtual number is a telephonic number without any physical existence that encourages business for seamless communication from any part of the globe. Businesses in India have been growing user of virtual number that helps them to grow irrespective of the size of the business. Virtual numbers for call center services are in high demand now. A business can easily get their own online virtual phone number in India by choosing from many solution providers.
Some of the important features of virtual numbers that transform business customer engagement are:
- Multi-channel platform: Virtual number offers a single platform that covers multiple channels that including email, Facebook, social media, television, etc. Leveraging multiple channels allow the business to interact with their customers across multiple touchpoints for a better comprehensive campaign. Businesses with a virtual number can use the number in all the channels that would make them more accessible to the customers. By getting an online virtual phone number in India a business gets a brand image which helps to generate leads. It helps customers to verify the virtual number on different platforms and easily reach the business.
- Call-recording: The call recording feature of the virtual number solution helps in recording and saving incoming and outgoing calls that can be easily accessed later for market research or comparing call data by the business. A business can develop various tools on the available data, it can also be used to train the agents. Call routing helps a customer to reduce navigation time and provides easy access to specific needs.
- 24×7 supports: A virtual call number can be used at any given time of the day as they offer round-the-clock service for customer communication. It helps businesses to expand their services in and around the globe as customers can reach the business with differences in time zones and yet avail needed services. Calls can be easily routed to the agents available and also to experts for specific concerns. This ensures more customer engagement.
- Customized service: Virtual call numbers allow customized solutions with quick deployment on the cloud. This is beneficial for both, the customers and the agents. It reduces customers’ wait time, as they can easily reach to avail their specific service of the business. Meanwhile, it is less time-consuming for the agent as well.
- CRM integration: Integrating CRM with virtual numbers helps in tracking the customer calls efficiently, it creates a database of all the clients and customers along with the information of calls and services. This recorded database helps a business in future reference and also to track a customer in no time. A virtual mobile number in India can help a business to easily record customer calls and profile with authentication that reduces the time of the agents of recording, profile verification, etc. The call records can also be used for marketing research and to train employees for service delivery. Virtual number for call center services is highly benefitted by CRM integration.
Virtual numbers can be used by any business where communication has an important role to play. From virtual numbers for call center service to online consultation, the virtual number is gaining popularity. It provides real-time data insights of the recorded calls that can be easily used for future reference. The virtual number service is easily scalable that is economical and saves time. Knowlarity is one of the most popular online virtual phone number providers. It provides a range of features that helps business to grow in no time. It ensures to make investing in virtual phone numbers a smart choice by a business. A business can buy a Virtual number solution from Knowlarity that is based in any part of the world just by visiting the website.