The country is currently facing a growing skills gap, reaching 100,000 by 2023. Industry reports continue to push for more education and training opportunities.

Online training and courses have gained popularity thanks to the availability of various qualifications and specializations for professionals. A Certificate IV in IT is a solid overview for those just exploring ICT. It also provides information about the potential fields and skills required.

We help you identify your options, whether to get into the ICT industry for the first time or start your education in the field.

Computer Technician

Individuals can obtain a Certificate IV in Information Technology to pursue the highly-demanded job of a computer technician.

According to to SEEK statistics, the industry is expected to grow by 14% in the next five years. There are many opportunities for people with the right skills and certifications.

Computer technicians can assist with problems related to IT hardware by repairing or replacing parts as necessary. They may also update or change any obsolete software if required. This line of work is often specialized in specific areas of ICT. They can be network technicians (installing and monitoring computers), server technicians (managing, repairing, and managing servers), or part of a help desk (often in a business department or call center).

Many people also work as independent technicians in computer repair shops.

Payscale reports that the average Australian computer technician earns $46,323 per year. There are great opportunities to increase your pay as you gain experience.

ICT Systems Administrator

An ICT systems administrator, also known as “sysadmins,” is a job that requires a solid organizational skill set and a keen eye for detail.

The ICT system administrators are responsible for ensuring that the business’ computers run at their best. They monitor, manage, and control the network and troubleshoot and resolve any issues. They might also perform routine security assessments and consult service providers or vendors about recommended software or applications. They may also create documentation regarding operational procedures, system logs, and policies.

Sysadmins have to be able to manage the company’s network systems. They must also be able to prioritize and organize their work. They must also be able to communicate effectively both verbally and written. Sysadmins will need to relay important information, such as system updates or incidents, to supervisors and users. When necessary, they may be asked to develop new solutions for the network and make suggestions for improvement.

SEEK reports that sysadmins have ample employment opportunities in this field, with 18.3% expected job growth over the next five years. You can find work in Australia with an average annual salary of $69,089.

ICT Support Officer

You might succeed as an ICT support agent if you have a knack for solving problems and helping others.

According to SEEK statistics, the field is in high demand and will see a 24.5% increase in job opportunities in the years ahead. There are many jobs in Australia right now, with New South Wales having the highest number of workers.

Clients and users will turn to you as an ICT support officer for advice and solutions regarding hardware and software. These specialists can adapt programs to meet user needs and recommend equipment. They may also provide training for major system upgrades and replacements.

Part of a help desk

Many support officers are part of a help desk because so much of their communication is done online or over the telephone.

Individuals must have exceptional customer service, excellent interpersonal and communication skills, and the ability to handle multiple queries and requests at once to succeed in this position. You will need sharp analytical skills and attention to detail to spot and solve problems.

Payscale reports that Australia’s average ICT support technician earns $55,058 annually. However, there are opportunities to make more money as you gain experience.

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